Terms and Conditions

All sales are final and we offer no refunds.

We require a non-returnable deposit of £30.00 for any order of £80.00 and over. Once a deposit has been taken this confirms a booking. The consumer must reject the goods within 90 days. In general, this 90 days period begins when the goods are delivered or the service begins.

We require a balance due of payment 6 weeks prior to your wedding/special occasion.

Upon receipt of payment (6 weeks prior to the event) we must have outfit details and colour schemes. We are always understandably happy to accept that hairstyles and flowers might change throughout the approaching period. Three weeks before wedding/special occasion final details hair/flowers must be submitted to enable suitable time for finishing.

We use Royal Mail recorded postage for small to medium items. Royal mail Special Delivery (Next Day before 1 PM) for expensive figures this is the only postal service we provide as stated on our prices page. We welcome personal collection or customers may make arrangements of any other courier/postal service at their own personal costs.

Our Wedding Cake Topper Set Up Service includes: We will arrange to set the Wedding Cake Topper to the top of the wedding cake unless stated in writing before elsewhere. It is advisable that you let us know when the cake will be arriving at the venue to enable us to set up and leave in plenty of time before the reception. Please ensure care is taken when removing the topper from the cake – we suggest the flat of a knife under each topper then a slight twist to remove. Our fee is for travel per mile per round trip and per hour or any part of the hour as stated on our price page.

Last Minute Orders: We can take last minute orders. Full payment at time of booking -no refunds.

Christmas Wedding Orders: Please ensure you give adequate time for this period of the year as we have a young family and wish to enjoy this special time with them. We close the week before Christmas and reopen at the end of the first week in January. Please feel free to email us at this time and we will deal with your enquiry at our earliest convenience.

All consultations are made by appointment only.

We are happy to be contacted by telephone, email or letter to arrange a consultation.

Although we do not want to add this to our T&C we feel it must be covered – We DO NOT accept harassing or abusive behaviour of any sort on the telephone email letter or in person at a consultation. This is a happy time for all and we feel privileged that you are requesting our talents to make your day wonderful.

We are not responsible for any breakages once the product has left us in perfect condition. Each item is packaged suitably to be transported to its destination. Our products are NOT TOYS and should be treated with great care. Any repairs or replacements requested will be charged upon return of the item for assessment.

We reserve the right to refuse an order if our terms and conditions are not adhered to.